Giving a helping hand...

So it has now been a total of 4.5 hours that i have been taking calls. And guess what....YEP...i'm being asked questions on what should be done for toubleshooting by other agents. This is fucked up right here....

Hell i'm just making the shit up as I go and now i have to make up shit for other people to say to the customers. Well at least it isn't me sounding stupid when it is wrong....LOL...