Steven Hawkins...

So i have to give credit to these people that have that 'talk box' thing like steven hawkins. I got to listen to a call today where the customer had one of those. the agent needs to be very proud of themselves because she was very professional and made sure that the customer was working and never felt like there was a problem with his speach.

I just wanted to say i think that those kind of people that work like that, both for the company and deal with that in their life all the time, deserve to be loved by one and all for telling life to go fuck itself and to life a life and not just fuck off.

Ok i'm sorry for the sappy moment but i think that stuff like that needs to be talked. Expecially when most of the crap that i sat by and listened too makes me wonder how the hell these people are getting 100%'s on their QA's...and then i remember what made me go crazy in the department and that was all the fucking stupidity in the company. Who cares what the customer has, thinks, or does just as long as they pay and the call center stats are at what the VP wants them to be even if that means that you have to lie or bend every rule to make it happen.